Improving capabilities
We designed a school to improve performance.
The problem
The second US largest fresh flowers distributor needed to train a team of 150 merchandisers across the US in 67 different POS.
The organization required an On The Job Training strategy alowing trainees to stay put in the job line while improving their capabiities.
The solution
The project included the design, development and implementation of the TWI methodology.
We brought together tools data collection tools on the point of sale to capture performance gaps and improvements.
Tools
Job aids on a physical binder at each POS because devices are not allowed on the selling floor.
Training
In the line of work to learn by doing.
Performance
Observing in the field, analysing in a dashboard.
The results
The training program became the operation manual for the business.
Since its inception in 2018, this training program became a key selling point for Direct Sales Deposit accounts growth.